| 5:26:46 PM - Mon, Aug 28th 2023 |
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What is the help desk in Zimyo HRMS?
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In Zimyo HRMS, the "Help Desk" is a feature or module designed to provide assistance, support, and solutions to employees and HR professionals within an organization. It serves as a centralized platform for addressing queries, concerns, and requests related to various HR-related matters. The Help Desk functionality aims to streamline communication, improve efficiency, and enhance the overall employee experience. Here's what the Help Desk in Zimyo HRMS typically offers:
1. Employee Queries and Requests:
Employees can use the Help Desk to submit queries or requests related to various HR matters, such as leave applications, reimbursement requests, onboarding inquiries, and more.
2. Self-Service Portal:
The Help Desk often includes a self-service portal where employees can find answers to frequently asked questions and access information without needing to contact HR directly.
3. Ticket Management:
The Help Desk system usually employs a ticketing system to manage and track employee queries and requests. Each query or request is assigned a unique ticket, making it easier to monitor progress and ensure timely responses.
4. Automation and Workflow:
Automated workflows can be configured within the Help Desk to route tickets to the appropriate HR personnel for resolution. This ensures that queries are directed to the right team member and expedited through the process.
5. Communication and Notifications:
The Help Desk often provides automated notifications to keep employees informed about the status of their queries. These notifications can include updates, approvals, rejections, and more.
6. Analytics and Reporting:
The system may offer reporting and analytics features that provide insights into the volume of queries, average resolution time, frequently raised issues, and other metrics that help HR teams improve their processes.
7. Integration with HR Processes:
The Help Desk is integrated with various HR processes such as leave management, attendance tracking, payroll, and more. This ensures that employee queries are linked to relevant HR functions.
8. Mobile Accessibility:
Many modern Help Desk systems are accessible via mobile apps, allowing employees to submit queries and requests on-the-go.
9. Knowledge Base:
Some Help Desk modules include a knowledge base with articles, guides, and resources that address common HR-related questions and concerns.
10. Support Ticket Escalation:
Complex or urgent issues can be escalated within the Help Desk to ensure timely resolution by appropriate personnel.
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